FAQs

Ordering & Payment

Q: How do I place an order?
A: Browse our products, add items to cart, proceed to checkout, fill in your details, and confirm your order. You'll receive an order confirmation via email.

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), credit/debit cards, JazzCash, Easypaisa, and bank transfers.

Q: Is Cash on Delivery (COD) available?
A: Yes! COD is available across Pakistan. Payment is collected at the time of delivery.

Shipping & Delivery

Q: How long does delivery take?
A: Delivery typically takes 3-7 business days depending on your location. Major cities receive orders faster.

Q: Do you ship all over Pakistan?
A: Yes, we deliver to all major cities and towns across Pakistan.

Q: What are the shipping charges?
A: Free shipping on orders over PKR 5000. Standard shipping charges apply for orders below PKR 5000.

Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email/SMS to track your delivery.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery. Items must be unused and in original packaging.

Q: How do I return a product?
A: Contact us at raheemstore@gmail.com or WhatsApp +92 329 5579075 with your order number.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.

Customer Support

Q: How can I contact customer support?
A: Email: raheemstore@gmail.com | WhatsApp: +92 329 5579075

Q: What are your business hours?
A: We're available Monday to Saturday, 9 AM - 6 PM PKT.